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Our Policies

We have a 48 hours cancellation policy. If you would like to cancel your appointment, please notify us (via email, text message or phone call) at least 48 hours prior to your scheduled appointment. Unfortunately, we will not be able to refund your deposit for cancellations within 48 hours of your appointment or a cancellation fee of 50% will apply.


Please aim to arrive a couple of minutes before your scheduled appointment time. If you arrive later than the scheduled time, we will try to do our best to perform a procedure within the time left, however, you will still have to pay for the appointment in full.


If you made your appointment online, you can reschedule it up until 48 hours before the appointment time. If you require to reschedule the appointment time after that, you can always call us. Please note, that a fee of 20CAD will be applied to appointments rescheduled within 24 hours to the initial scheduled time.


If a client does not cancel or reschedule your appointment within time frames stated above, they will be subject to pay full amount of the menu price. If a client booked an appointment online and does not come for the appointment, the payment is not refundable. They also will be required to attach a credit card to their file to book future appointments at The Lash Pro Studio & Store. 

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